Terms of Service
Last updated: July 10, 2026
These terms govern use of CitizenPulse by representative offices ("Office Suite") and constituents ("Citizen App"). By using either platform, you agree to the terms below.
Accounts
Office accounts are issued by CitizenPulse to authorized staff and are subject to role-based permissions set by the office. Citizen accounts are self-registered and tied to a verified phone number.
Acceptable use
The platform may not be used to submit false reports, harass staff or constituents, or interfere with the case-tracking record. Accounts found doing so may be suspended.
Data ownership
Case data belongs to the office and the constituent who created it. CitizenPulse acts as the system of record and does not claim ownership of submitted content.
Availability
We aim for high availability of both platforms but do not guarantee uninterrupted service. Planned maintenance is communicated to office administrators in advance where possible.
Changes to these terms
We may update these terms as the platform evolves. Material changes will be communicated to office administrators and reflected in the "last updated" date above.
Contact
Questions about these terms can be sent to info@citizenpulse.in.