Delete Your Account & Data

Delete your account from this page or the app

Use the form above: verify your registered mobile number with an OTP, then confirm deletion. This performs the same permanent deletion as doing it in the app. To delete from within the app instead:

• Open the CitizenPulse Citizen App and sign in.
• Go to the Profile tab.
• Tap "Delete My Account".
• In the confirmation dialog ("Delete My Account?"), tap "Delete".
• Your account, and concerns, ideas, and appreciations you submitted, are then deleted. This cannot be undone. Concerns that office staff filed for you are kept by that office.

Request deletion by email

If you cannot access the app or the form above, email info@orivatech.in from the email address or with the mobile number registered to your account, with the subject "Delete my account". We will verify that the request comes from the account holder and complete the deletion. We may ask for limited information to confirm your identity before acting on the request.

Data that is deleted

• Account data: your name, mobile number and/or email, password (stored in hashed form) and constituency/area.
• Content you submitted: concerns, ideas, appreciations, comments, reactions, survey responses, marketplace listings, and your profile photo.
• Device and usage data linked to your account, and any approximate-location preference you enabled.
• Support communications tied to your account.

Data that may be retained, and for how long

• Concerns filed by a Representative Office on your behalf, including staff notes and office attachments on those office-filed cases, are retained by that office as part of its official case record. The Representative Office is the Data Fiduciary for that record. A one-way hash of your mobile number is kept so we can confirm the account was deleted if asked; the number itself is not stored.
• Records we are required to keep by law, or that are needed to establish, exercise or defend legal claims, to prevent fraud, or to maintain security, are retained only for as long as the applicable law requires.
• Aggregated or de-identified analytics that can no longer be linked to you may be retained.

Timeline

Account deletion from within the app takes effect immediately. Email requests are actioned promptly and completed within 30 days. Backups are purged on our regular backup rotation, after which residual copies are removed. Any legally mandated records are retained only for the period the law requires and are then deleted.

Questions

For any question about deleting your account or exercising your rights under the Digital Personal Data Protection Act, 2023, contact info@orivatech.in. See the Privacy Policy for the fuller picture of how your data is handled.